Right after purchasing your Emma product, please wait for a confirmation email indicating your product tracking number and instructions on how to track your order.
For easy tracking, here's a quick link where you can track your order using your Email address and Order Number.
Our risk-free 100-night trial means that you get a year to decide if your Emma mattress is a good fit for you. This gives you more time to try the mattress for yourself and experience the benefits that our 4Million+ customers have come to enjoy every night!Helpful Tip: We require you sleep on your Emma for at least 30 nights so that you and your body can get suited to your new Emma mattress.You can begin your 100-night trial today.
We at Emma know that returns should be both convenient and simple! For any cancellation or return questions, please feel free to reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channels:
Our Emma mattresses come with a removable and washable cover. Simply open the zipper and separate the top from the bottom part. Wash the cover while maintaing a temperature below 140°F in the washing machine. You can also wash single stains by hand with gentle washing detergent.
You may reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channel:
Our risk-free 100-night trial means that you get a year to decide if your Emma mattress is a good fit for you. This gives you more time to try the mattress for yourself and experience the benefits that our 4Million+ customers have come to enjoy every night!Helpful Tip: We require you sleep on your Emma for at least 30 nights so that you and your body can get suited to your new Emma mattress..
No need! You can enjoy our Emma mattresses as you normally would any mattress. If you wish to return it later on, simply reach out to us and we'll take care of the rest!
Definitely! With our 100-night risk-free trial, we will refund you the full amount should you choose to return your Emma.
Products must be in donable condition to be eligible for return (e.g., no stains, ironing marks, tears or other soiling including odors). In case some usage damage is identified, like the ones mentioned above, Emma can refuse the return of the product. To know more information, you may view our Terms & Conditions If you have any questions, please reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday,, through our available channel:
Our Emma mattresses come with a 100-night risk-free trial. As for our other Emma products, most come with a generous 60-night risk-free trial. You can see the breakdown for trials and warranties below.
| Product | Risk Free Trial Nights | Warranty |
|---|---|---|
| Emma Mattress | 365 Nights | 10 Years |
| Pillows | 60 Nights | 2 Years |
| Protectors | 60 Nights | 2 Years |
| Wooden Bed Frame | NA | 2 Years |
| Upholstered Bed Frame | NA | 2 Years |
Thank you for cooperation with our returns process! After we have confirmed that you returned your Emma products, you can expect your full refund through your original payment method within 5-10 business days.
Our 100-Night Trial is a period where you can try our Emma products and at any time choose to return it if you think it is not suited for you.
Our 10-Year warranty on the other hand is your assurance of getting a replacement if damage existed prior to use, and if this was a result of production or faulty workmanship/materials which are not attributable to transportation.
We got your back 100%. The 10-year warranty begins as soon as you receive your Emma mattress and covers damages caused by factory defects and/or faulty materials. For more information, please check our Terms & Conditions.
Suppose you have received a defective mattress upon delivery. In that case, you may reach out to our Customer Care agents from 10 AM – 8 PM EST, Monday-Friday, through our available channel:
We guarantee that we will replace your Emma product with the same model as long as it is available. Otherwise, we will replace your mattress with a current model that is the same, or greater in value or refund the paid amount. *
*Terms and Conditions may apply
If your Emma was given as gift, you can simply get in touch with us and share the following to have your warranty processed:
- Proof of purchase
- Authorization from the purchaser that allows you to inquire about the order - this can be a form of a call or email from the purchaser.
Unfortunately, only Emma products that were purchased in the US and through our official website are covered by our warranty. For more information, please check our Terms and Conditions.
Your order number can be found in the email confirmation sent after completing the checkout process. Alternatively, you can find it in the Emma order page summary.
For us to check your order and the charge, kindly contact our Customer Care team from 10 AM – 8 PM EST, Monday-Friday,through our available channel:
Simply reach out to our Customer Service team and provide us your order number and email address so we can check this for you! Our support team is available from 08:00 to 18:00 GMT-6, Monday-Friday!
Simply reach out to our Customer Service team and provide us your order number and email address so we can check this for you!
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday.Kindly have your order number or email address handy for a us to quickly check your order, and we'll take care of the rest.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday! Kindly have your order number or email address handy for a us to quickly check your order, and we'll take care of the rest.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday!Kindly have your order number or email address handy for a us to quickly check your order, and we'll take care of the rest.
Our Customer Service team will be glad to assist you via chat, phone or email. Live support is available from 08:00 to 18:00 GMT-6, Monday-Friday! Kindly have your order number, email address and tracking number handy for a us to quickly check your order, and we'll take care of the rest.
